Question 1

Can You Fix Any Problem On My Clock?

Times Ticking · Accepted Answer

At our service center, we excel in addressing any issue your clock might encounter. Our expertise encompasses a broad spectrum of services:

Comprehensive repairs, including retrofits and adjustments for precision
Meticulous care for the clock's back, bushings, pins, and escapement
Utilization of manufacturer-specific parts for authenticity
Restoration of mainsprings, dials, markers, and hands for optimal functionality
Polishing to remove scratches and replacing crystals for visual clarity
Specialized quartz and mechanical movement repairs, ensuring accurate timekeeping
Expertise in ship's clock movement, from routine maintenance to complex repairs
Overhauls of mechanical movements, cleaning to preserve integrity and performance
Case repairs and replacements, maintaining or updating your clock's exterior
Advanced mechanical repairs, including bearing, pinion, and hand replacements
Proficiency in working with antique and vintage pieces, preserving historical value

Whether it's a simple clean and overhaul or a comprehensive mechanical restoration, our team is equipped to bring your timepiece back to its best condition, marrying tradition with modern precision.

Question 2

How Do I Receive A Free Estimate On My Clock Repair?

Times Ticking · Accepted Answer

We've streamlined the process for you to obtain a complimentary estimate for your clock's repair. Simply click on the "Clock Repair" link, and you'll be guided through easy-to-follow instructions to navigate the submission process smoothly. Should you encounter any difficulties or have questions at any step, please feel free to reach out by clicking "Contact Us." We're here to assist you every step of the way, ensuring a hassle-free experience.

Question 3

How Long Does It Take To Receive An Estimate On My Clock?

Times Ticking · Accepted Answer

Upon the arrival of your clock at our facility, we promptly notify you to confirm its safe receipt. The clock is then carefully processed, photographed, and meticulously categorized to ensure an accurate and thorough diagnosis.

Typically, we are able to provide repair estimates within just a week, or so, of its arrival.

Nonetheless, in certain instances where specialized parts are required, we may need to consult with the manufacturer, or vendors, to verify part availability and pricing, which could extend the estimation timeframe slightly.

Rest assured, as soon as we have gathered all the necessary information, we will contact you with a detailed repair proposal for your approval. Please note, we strictly adhere to a policy of initiating no repair work without your explicit consent.

Question 4

How Long Does It Take To Repair My Clock?

Damon Burton · Accepted Answer

The timeline for repairing your clock is influenced by several factors, including the specific type of clock in question and the nature of the repairs it requires.

Simple adjustments or tune-ups can often be completed swiftly, allowing for a quick turnaround. On the other hand, the meticulous restoration of a vintage or antique clock, especially one that may be a century old, or older, could extend over several months.

When we provide you with your repair estimate, we make every effort to offer a realistic timeframe for the completion of the work. It's important to note that the need to order parts can introduce additional variability into the repair timeline. Rest assured, we aim to keep you fully informed and manage expectations with the utmost transparency throughout the process.

Question 5

My Clock Was Just Looked At By Someone And They Said, ‘they can’t get parts’ Or ‘it can’t be repaired’. Do You Think You Can Fix It?

Times Ticking · Accepted Answer

Absolutely, the answer is a resounding YES! We proudly offer specialized 'Masking' services to clockmakers across the nation.

Question 6

Can I Have My Clock Repaired And Sent Back To Me By A Certain Day?

Times Ticking · Accepted Answer

Whenever feasible, we are committed to meeting any specific timing needs you may have. Setting realistic expectations is crucial to us, and we assure you of transparent communication from the start. If your unique timing requirements fall beyond our reach, we will inform you promptly.

There's a well-known adage in the clock repair industry that underscores our philosophy: "Good work takes time." This principle guides our dedication to delivering quality service, even if it means asking for a bit more patience.

Question 7

I Live Nearby, Can I drop my clock off?

Times Ticking · Accepted Answer

Certainly! We are delighted to serve you from two convenient locations in the Utah area, offering extensive availability with our doors open for walk-ins 66 hours weekly. For detailed information on our locations, operating hours, and how to get in touch, please visit our "Contact Us" page. We look forward to welcoming you and assisting with your needs.

Question 8

How Many Years Have You Been In Business?

Times Ticking · Accepted Answer

Times Ticking has proudly served the community and beyond since 1982, marking over four decades of unparalleled expertise in clock repair. Our services have reached customers both within our local community and across the globe.

Our motto, "If it Ticks! We KNOW it!" encapsulates our deep understanding and passion for clockwork. Boasting a team of highly skilled clock repair technicians, we bring together a collective experience exceeding 120 years in the craft of clockmaking. This extensive experience ensures that no matter the challenge your timepiece presents, we are well-equipped to address it with precision and care.

Question 9

I Don’t Have A Printer. How Can I Send In The Clock Repair Form?

Times Ticking · Accepted Answer

See the attached image. Simply write down the same info on a piece of paper and send it with your clock for repair.

Question 10

Why Do I have To Send My Clock In For An Estimate?

Times Ticking · Accepted Answer

We prioritize a thorough review of every repair by our clockmakers to ensure the provision of a precise and accurate estimate tailored to your specific needs. While we are happy to offer general insights based on your description, a comprehensive and detailed estimate can only be formulated after our experts have personally examined your clock.

This meticulous approach guarantees that we understand the full scope of work required, allowing us to provide you with the most accurate assessment and recommendation for your treasured timepiece.

Question 11

How Do You Prefer I Send My Clock?

Times Ticking · Accepted Answer

To ensure your clock reaches us safely for repair, please enclose it along with the completed clock repair form in a securely packed box, utilizing ample protective packaging materials. This step is crucial in preventing any potential damage during transit and ensuring that your clock arrives in the best possible state for our assessment and repair work.

You can send your package through any of the major carriers – USPS, UPS, or FedEx, according to your preference. We kindly request that you refrain from using the clock’s original box for shipping. International customers: your shipment will arrive via the U.S. Postal Service (unless using UPS or FedEx) which transitions to U.S. Postal Service within the United States from your country’s local postal service for final delivery to us.

Question 12

Can I Send More Than One Clock In The Same Shipment?

Times Ticking · Accepted Answer

Absolutely, if you have another clock requiring our attention, please complete a separate Clock Repair Form for each timepiece. Include the additional form(s) with the corresponding clock(s) when you send them to us. This process ensures that each of your clocks receives individualized care and a tailored repair plan, based on their specific needs.

Question 13

I Live Outside The United States. Can I Still Send In My Clock?

Times Ticking · Accepted Answer

International Customers: We're proud to serve a global audience, with more than half of our online visitors hailing from countries around the world, including yours. For clock repair services, please print, fill out, and mail us the repair form along with your clock.

We will keep you updated and handle all communications via email, and should it be necessary, we'll employ Google Translate to ensure our messages are clear in your native language. For your convenience, we accept payments through PayPal. Upon completion of your clock's repair, it will be sent back to you via the U.S. Postal Service, at which point it will transition to your local postal service for final delivery to you.

Please note, the return shipping costs will be based on actual rates.

Question 14

What Payment Method Do You Accept?

Times Ticking · Accepted Answer

For your convenience, we welcome payments using all major credit cards, such as Visa, Discover, MasterCard, and American Express. International customers: for your convenience, we accept payments through PayPal.

Question 15

What Happens If I Decline The Clock Repair After I Receive The Estimate?

Times Ticking · Accepted Answer

Should you decide against proceeding with the repair, your clock will be returned to you. Please note, it is your responsibility to provide a credit card to cover the shipping and handling expenses incurred in sending the clock back. Rest assured, you will only be charged the actual shipping costs and insurance, ensuring a transparent and fair process for the return of your timepiece. International customers: for your convenience, we accept payments through PayPal.

Expert Chelsea Clock Repair

Clock Repair: Getting Started

Step 1 – Fill out our printable PDF REPAIR FORM(See below if unable to print)

Step 2 – Follow the packing instructions on the repair form

Step 3 – Include the clock repair form in a box with good packaging, and drop it in the mail.

You will receive an email confirming the receipt of your Chelsea clock from our clock repair center. The moment we have completed your free estimate, we will reach out to you again, primarily with a phone call, with details about your clock repair for approval. No work is done without your approval.

Your Chelsea clock repair, clock movement replacement is guaranteed for one year.

Clock Repair FAQ