Step 1 – SUBMIT our ONLINE REPAIR FORM and enjoy free shipping labels via UPS or US Mail.
OR, PRINT THE FORM – Fill out our printable PDF REPAIR FORM if you prefer this method, instead.
Step 2 – Follow the packing instructions on the DuFa repair form
Step 3 – Include your DuFa watch in a box with good packaging, and drop it in the mail.
You will receive an email confirming the receipt of your DuFa watch from our watch repair center when it arrives. The moment we have completed your free estimate, we will reach out to you again, primarily with a phone call, with details about your watch repair for approval. No work is done without your approval.
Your DuFa watch repair, watch movement replacement is guaranteed for one year.
International Customers: We’re proud to serve a global audience, with more than half of our online visitors hailing from countries around the world, including yours. For DuFa watch repair services, please submit a repair form. We will keep you updated and handle all communications via email, and should it be necessary, we’ll employ Google Translate to ensure our messages are clear in your native language. For your convenience, we accept International payments through PayPal. Upon completion of your watch’s repair, it will be sent back to you via the U.S. Postal Service, at which point it will transition to your local postal service for final delivery. Please note, the return shipping costs will be based on actual rates.